Grievance Redressal Policy & Officer Charter

Version 1.0Draft — under counsel reviewPEGS/MYESTATEZ/GRV/V1.0/2026

Draft notice

The full text of this policy is currently under review by PEGS' legal counsel. This draft is not in force and will be published only after approval.

Scope: How to raise grievances through the My Estatez app, the DPDP Sec 13 / IT Rules Grievance Officer charter, and the response and escalation timelines.

For specific questions ahead of publication, please reach our team at legal@pegs.org.in.